Terms and Conditions
Please read the following information carefully before ordering Our products. By using this site and ordering products you agree to comply with the Terms & Conditions set by sas13teen (hereinafter referred to as “sas13teen / We / Us / Our”). You also confirm that you are competent to enter into legally-binding contracts and are of the required age in your country to enter into legally binding contracts. If We have reason to believe that you do not fulfil any requirements mentioned herein, We reserve the right to cancel your order. If you do not agree with any of the Terms & Conditions set out here then please do not use this site.

Sas13teen reserves the right to change the price of goods, terms & conditions and other information on this website at any time without prior notice. Such changes will not apply to Products which you have already submitted as an order.

We try to ensure that the details given on this site is the most accurate and up to date. Please note: the computer hardware or device that you use to view Our website may affect the colours of the products We display.

Any product dimensions supplied are intended to give an approximate indication of the size of individual products. If you have any doubts about the specifications of the goods you wish to order, We recommend you Contact Us prior to placing an order on the Website.

As all of Our products are handmade We cannot ensure that any two products are exactly identical. Images used on this website are for reference only.

Intellectual Property
All copyright, designs, trademark and all other intellectual property remain the property of sas13teen including custom made items. Reproduction or partial reproduction of any of the sas13teen designs is totally prohibited and will result in legal proceedings.

Placing an order
There is no binding contract "to purchase" formed with Us until We have accepted your order.
a) To make a purchase click on the item you would like to buy. A page will appear showing more images of that item.
b) At the bottom of this page Click on the “PRICES” button and this will direct you to another page with additional information regarding the item including: size options, chain length etc. and the option to buy.
c) To make your purchase click the “BUY NOW” button on the desired item and you will be redirected to the "PAYPAL / Other payment method" secure payment checkout.

All transactions on this website are processed using "PayPal / other payment method", a secure online payment gateway that encrypts your card details in a secure host environment.

By completing the Check-Out process you provide a binding offer to conclude a purchase contract.

We are free to not accept your order at Our own discretion for any reason whatsoever without liability and in compliance with applicable laws. Examples of when We may not accept your order include, but are not limited to:
a) non-availability of Products displayed on the Website
b) incorrectly priced Products on the Websites
c) incorrectly described Products on the Websites
d) if We are unable to obtain authorisation of your payment
e) if We believe that you are in breach of the Terms and conditions

If We are unable to accept your order, We will inform you of this and will not charge you for the Product.

Payment
By paying online you indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorised credit protection associations, credit institutions, credit inquiry agencies and third parties contracted by sas13teen.

After your binding offer has been submitted to Us, you will receive an order confirmation email with your billing and delivery address, order number, details of your chosen products, final price and shipping mode. This email is not an acceptance of your offer/order but solely a confirmation that We have received your order. 

Once We have received your payment your order will be processed.
Please note that the delivery address used when placing an order cannot be changed. If you have placed an order for delivery to an address outside of Mainland Spain (including Portugal) We will refund your money, minus processing charges, to your "PayPal / other method of payment" account.

In the unlikely event that the products you have ordered are not available, We will notify you during the order process and you will be reimbursed directly to your "PayPal / other method of payment" account. We are not liable if certain products are not in stock or are not available.

Prices of Products on this Website include IVA (unless otherwise stated), but do not include the charges for delivery. The delivery cost will be displayed with the “additional item details” on the “BUY NOW” page for each item.
The total price of your order, including all ancillary and delivery costs, will be shown at the end of the Check-Out process. By confirming the order, you state that you agree to the price for the products. The price cannot be adjusted after the completion of the Check-Out process.

We are only equipped to take a one item order at a time. If you would like to purchase more than one item please contact Us and We will send you an invoice for the items you wish to purchase with a combined delivery charge.
Once We have received payment for your multiple items invoiced We will then process your order.

The Process
We endeavour to process your order as quickly as possible, but due to the items being handmade there may be some restrictions on how fast We are able to complete your order. There may also be a wait list for the item you have purchased. In this instance We will complete the purchases in the order that We have received them.

Dispatch & Delivery
In most cases We will dispatch your item within 6-8 weeks from the date the order is placed. We will inform you by email when your order has been dispatched.

Item availability, prices and delivery options may vary depending on the delivery destination. Unfortunately We are unable to dispatch goods to addresses outside of the Spanish mainland (including Portugal).

Sas13teen will ensure that your order is sent using a reputable carrier. Should there be a delay in your order due to unforeseen circumstances sas13teen cannot be held liable for any delays by the carrier.

Exchanges and Returns
We hope that you will be completely satisfied with your sas13teen jewellery, but if for any reason you would like to change or return your item(s) We can offer you an exchange or refund.
Please notify Us, by email: info@sas13teen.com and waive the purchase within a period not exceeding fifteen working days from receipt of product. Please detail your reason for wanting to return your purchase.

Send your item/s back to Us at the following address by certified mail:

Sas13teen
AVENIDA DE LAS NACIONES 1A, LOCAL 17
CIUDAD QUESADA (ROJALES)
ALICANTE, 03170, SPAIN.

Returns
As soon as your return has reached Us We will review the item. Once verified We will proceed to refund the value of your goods (not including the shipping costs) directly to your "PayPal / other method of payment" account.
We cannot accept returns if they are not in their original packaging and the product is not in perfect condition. In this case the product will be returned to the customer and they will be charged the cost of the new shipment.

Exchanges
In the event that the product you have ordered arrives in a damaged or defective state because of transportation conditions, We will exchange your purchase for the same product in perfect condition without any additional charge. You must communicate the incident to Us within 24 hours of receipt of the product.

PLEASE NOTE: We cannot refund or exchange customized or bespoke jewellery. We are also unable to refund or exchange earrings due to hygiene reasons.

Warrantee
Every piece of sas13teen jewellery is covered by a 15 day warrantee. This covers manufacturing faults but excludes fair wear and tear, accidental damage or misuse.

Maintenance and Care
When Silver comes into contact with the skin, cosmetic products, perfumes, swimming pools, chemicals and natural wear, it can oxidize. This is a natural reaction and is not due to poor quality. 

Sizing
Rings
Our rings are adjustable (unless otherwise stated). When ordering the size choose from S = Small, M = Medium or L = Large for that item. The Small, Medium or Large sizes may vary between ring styles. On the "BUY NOW" pages for each ring it will state an approximate size in mm's for each item. 
e.g. RUBY FULL JAW SKULL RING - S (approx 54mm inside circumference)

To determine the correct ring size wrap a piece of string or a thin strip of paper around the desired finger, mark it where the string/paper meets and measure the markings with a ruler to the closest whole mm.
We will send you the specified Small, Medium or Large ring for that item as the standard option, but If you would like to insure that the ring size is as close to the desired fit as possible please email: info@sas13teen.com with the actual ring size e.g. 56mm (inside circumference) and We will modify the size to fit at no extra cost. There are restrictions on how large or small certain rings can be sized without distorting the characteristic of the ring. Because of the differing ring shapes, styles and designs the measurements may vary slightly. All sizes are approximate.

Remember that during the day fingers will change size due to temperature or atmosphere so it might be best to take a number of measurements during different times of the day to get the most accurate size reading.

Necklaces
Necklaces are measured by the length of the chain in centimetres (cm).

Where pendants have the chain attached the length will be determined by the total length of the chain and pendant together. All sizes are approximate.

Bracelets
Bracelets are measured using the same basis as the necklaces above.